Laratech IT
Laratech IT
Rapidly growing IT firm select Mitrefinch to manage remote workers
Laratech are a rapidly growing IT support firm based in North Yorkshire. They specialise in providing no-nonsense, jargon-free, IT support and advice to local companies.
For many of their clients they offer a cost effective alternative to an in-house IT team, on hand to provide technical support, or even friendly advice at any time.
The team can provide support to customers either via secure VPN connection or a technician can visit the customer site.
This presents a particular challenge in managing work time as technicians split their time between head office and customer sites. They also work from home or other locations occasionally to minimise travel time.
Laratech use Mitrefinch's web enabled time and attendance system T&A.Net to help ensure they have the right people available to meet their customer's needs.
"Our system allows staff to clock in using a variety of methods, either via an internet browser or a smart phone when they are away from the office. They can also monitor their own hours and request absences remotely which really helps save time. It's the flexibility to cope with a wide range of working patterns and clocking methods that makes the Mitrefinch system stand out for us" says Director Andrew Lee "It reflects the fact that we are a fast-moving technology company and it's only natural that we would want a high tech system to help us manage our staffing hours."
Andrew adds "TMS really cuts down the admin around managing work time and turns all the stats into easy to read reports. The absence planner is excellent as I can see at a glance what my staffing levels will be and make sure I've always got the staff in place for our customers. I just wouldn't have the time to keep on top of a paper based system, especially as the team grows, but now all the data is collected automatically and feeds straight into the payroll system with minimal impact on my time"
"The level of IT experience and development knowledge at Mitrefinch is huge and I think this is reflected in the quality and stability of the system. I also find it reassuring that they are Microsoft Gold Accredited as this shows they are committed to maintaining the highest standard of technical expertise."
Laratech have been using the time and attendance side of the system for the past year and now intend to extend the use of the system to include performance management . Staff will be able to clock between customers and projects, allowing accurate job costs to be generated for customer billing. For customers on a support contract Laratech will be able to monitor work done against work contracted and ensure customers are given the correct level of support. Andrew concludes "The Mitrefinch system fits in well with our current work practices and the technology we are already using. Importantly I know it will continue to meet our needs in the future, which is critical when Laratech is continuing to grow so quickly."
